Terms & Policies


Terms & Conditions

By using the elainewilsontherapies.co.uk website and our services, you are hereby agreeing to be legally bound by the Terms and Conditions as set forth herein.

1.0 The terms, “elainewilsontherapies.co.uk”, “Us”, “Our”, “Ourselves” and “We” are used in direct reference to our business and website. “You”, “Your” and “Yourself” are used in direct reference to YOU, the User.

1.1 By accessing our website and/or using our services, you hereby agree to be bound by all of the Terms and Conditions set forth in this Agreement.

1.2 Subject to your agreement to accept the Terms and Conditions set forth in this Agreement, elainewilsontherapies.co.uk agrees to grant you personal, non-transferable rights of access to our site and the contents therein.

1.3 We soley reserve the right to change, alter or update these Terms and Conditions without prior notice to you. You may not change, alter, update or omit any part of these Terms and Conditions, as such attempts will render this agreement null and void.

1.4 Any action on your part to bookmark any pages on our site constitutes an agreement and an acceptance, by you, to all of the Terms and Conditions as set forth herein.

1.5 You acknowledge, warrant and affirm that you are legally capable of entering into this Agreement, as set out in these Terms and Conditions.


Code Of Conduct For Users

You agree to use our website in accordance with the following Code Of Conduct and you also agree and acknowledge that we reserve the right to terminate your rights of access to our website for violating any of the following provisions:

2.0 You will not use our website to engage in any form of illegal conduct, offensive behaviour or harassment, including but not limited to, the uploading, posting or distribution of any communications, images, pictures, audio or video content.

2.1 We retain all the Intellectual Property Rights and Copyrights of all materials displayed on our website, including and not limited to, all text, all graphics, logos, images and pictures and any other such content that is visible on our website. You will not infringe upon the property rights, privacy rights or any other civil rights of any person featured on our website.

2.3 You will not use our website in any way which (i) infringes upon or violates the intellectual property rights, of either ourselves or any third party, including and not limited to any trademarks or copyrighted materials or any personal, private or proprietary rights, or (ii) is fraudulent or violates any law.


Granting Limited License With Reservations

3.0 You acknowledge that we do not authorise access to any other part of our website in any way shape or form contrary to the provisions of this agreement.

3.1 You further confirm that you shall not access, or attempt to access, any materials on our website in a manner that is not expressly authorized by ourselves.

3.2 You acknowledge that we do not authorise access to any part of our website in a manner that bypasses this agreement.

3.3 You also acknowledge that you agree and understand that any and all unauthorised access, downloading, viewing, receiving, duplication, distribution or other form of use of any of the materials found in our website is a violation of the Terms and Conditions set forth herein, whether you are directly or indirectly involved, including but not limited to, accessing, downloading, viewing, receiving or any other unauthorised use of any materials that are in prohibited areas, as doing so will constitute infringement upon our intellectual property rights.


Unauthorised Use Of Proprietary Materials

4.0 You hereby agree to be held personally liable and fully indemnify ourselves from any damages, whereby directly or indirectly and/or consequentially resulting from the unauthorised access, downloading, duplication or distribution of any materials found on our website by you, or under the authority of another person or persons.


Granting A Limited License

5.0 We hereby grant you a limited non-transferable license to view the photos, text, links and any other materials which may be found on our website, provided you comply with these Terms and Conditions. You may only use the content of our website in accordance with our Terms and Conditions of use. You are not permitted to make use of any of our websites materials at any time, unless given express permission to do so within these Terms and Conditions.


Our Proprietary Content Rights

6.0 All material present on our website is protected by copyright law. The limited license we grant you does not permit you to violate our copyright laws or intellectual property rights and this license will terminate with immediate effect should you violate these Terms and Conditions, in addition to legal action being sought against the perpetrator.



7.0 This agreement is between the user of our website and ourselves and regards the acceptable use of our service and website. This agreement supersedes all previous agreements, whether done in writing or orally.

7.1 You acknowledge that this agreement is subject to change by ourselves at any time without prior notice to you.

7.2 If any of the provisions in this agreement are held to be unenforceable for whatever reason, we reserve the right to reform these provisions to the extent necessary in order to make them enforceable.

7.3 You hereby give full permission to us to perform screening checks on you to validate the accuracy of the personal information you provide us with at the time of making your booking.

7.4 You also hereby give us full permission to store your limited personal information which you may have disclosed with us, within the bounds and compliance of our privacy policy.


Limitations on Our Liability


1.1 – You agree and acknowledge that neither myself, nor the www.elainewilsontherapies.co.uk website, are to be held liable or responsible in any way shape or form for any outcome that may arise as a result of using our website and services. You also acknowledge that we do not endorse, recommend or encourage you to rely upon the information contained within this website or contained within any form of correspondence or communication between us and yourself. You understand that it is your own sole responsibility to ensure adequate measures and precautions are taken to ensure your safety and wellbeing and not that of us, our website or our users. We are not to be held liable or responsible for any outcome that may arise as a result of your choice to use our website.

1.2 – You agree that we are not to be held liable or responsible for any damage that may be caused to yourself as a result of using our website, including damage that may be caused to your computer, and you agree to assume responsibilty and all costs incurred in such instances.

1.3 – No warranty & warranties is made by ourselves regarding any of the information, services or materials that may be found on this website. Neither do we provide any warranty & warranties as to the accurancy of any such information, material or services.

1.4 – You acknowledge that use of our website and services is done so completely at your own risk and we do not represent or endorse the reliability or accuracy of any of the information available on our website.

Disclaimer Relating To Third Party Content And Our Limitation of Liability For Such Information

2.1 You acknowledge that we are not to be held liable or responsible, and neither can we control, the use of information given to us by a third party. It is your sole responsibility to exercise caution when providing us with your personal information and when providing others with your personal information.

2.2 You acknowledge that we can not provide any guarantee regarding the privacy and security of any information that you may voluntary provide to us through the internet and by e-mail and we are not to be held liable for the use or misuse of any such information by any other party.

2.3 You acknowledge that we do not control the content of any information supplied to us for use on our website and we are not to be held liable or responsible for the reliance on any such information.

2.4 You accept that some third party content available on our website, in the form of links to other websites, is out with our control and we do not supervise, guarantee or control these websites and as such, we can not be held liable or responsible for you using them and you must assume all responsibilities for doing so.

2.5 Inappropriate Communications: You hereby agree not to post, or communicate with other users of our website in such a way that would be deemed, libellous, defamatory, racist, violent, obscene or lewd and you agree not to act in a harassing manner towards other users. To do so is in violation of this agreement and will result in the suspension of your license to use our website.

2.6 Although we do not have an obligation to monitor, we reserve the right to monitor any public forum or chats to ensure you do not violate these Terms And Conditions.

Disclosure of Information

3.1 – We reserve the right to disclose information about your usage of our website and demographics for the purpose of improving our online visibility, however we do not reveal any personally identifiable information. We do not collect, store, sell or give your personally identifiable information to any third parties in any way shape or form. Our site may use cookies to improve your overall experience on our website and to ascertain what website you used to reach our site. This is done for personal marketing reasons and allows us to better promote our business. We do not use cookies for any other purpose. Links to other sites on our website have their own individual privacy policies and practises and we are not responsible for the upkeep or management of these websites and usage of these sites is done so at your own risk.

Use Of Our Websites Materials

4.1 – All materials displayed on our website are for your own private use as an authorised user, in accordance with this Agreement. No other uses of our website are permitted and failure to adhere to this term would be in violation of our Terms and Conditions and will result in forfeit of using our service.

5.1 – This agreement is between the user of our website and ourselves and regards the acceptable use of our service and website. This agreement supersedes all previous agreements, whether done in writing or orally.

6.1 – You acknowledge that this agreement is subject to change by ourselves at any time without prior notice to you.

7.1 – If any of the provisions in this agreement are held to be unenforceable for whatever reason, we reserve the right to reform these provisions to the extent necessary in order to make them enforceable.

8.1 – You also hereby give us full permission to store your limited personal information which you may have disclosed with us, within the bounds and compliance of our privacy policy.


elainewilsontherapies.co.uk provide information on various topics relating to general health and well being. Elaine Wilson Therapies and myself, are not, and nor claim to be, competent in areas relating to matters that would be best served and diagnosed by a fully qualified medical professional, mental, social, spiritual or sexual health advisor. Information on our website should not be construed as advice or diagnosis and in no way shape or form should be considered as a substitute for specialised professional consultation.

It is at the sole responsibility of any person or persons using the information on our website to obtain professional medical advice if necessary.

This website is intended to give general information only and is not a substitute for professional and medical advice. Consult your health care provider before adopting any of the information contained on this website. I, the author, expressly disclaim all liability to any person arising directly or indirectly from the use of, or for any errors or omissions in, the information on this website.

The adoption and application of the information on this website is at the readers discretion and it is their sole responsibility to ensure the proper relative advice is sought in addition to the information provided on this site.

Privacy Policy

The Data Protection Act – Last Updated 29/03/2018 – 

DATA CONTROLLER: Elaine Wilson – www.elainewilsontherapies.co.uk proprietor

Update - New Data Protection Requirements:


Privacy Policy:

Your privacy is respected and protected at Elaine Wilson Therapies. Any private and sensitive information collected will be kept strictly confidential and will not be sold. Private and/or sensitive information will not be disclosed to any third party without clients’ consent.

Clients’ information will be collected on consultation forms and online booking forms through the “Timely” booking system. Volunteering this data means agreement to the use of the data as follows:

Clients’ personal identifying information, such as names, addresses, email addresses and phone numbers, are collected in order to contact and provide services to clients. Clients may be contacted by email and/or text message to remind them of appointments, make changes to appointments, answer queries about appointments and/or personal information regarding treatments, and to offer an alternative means of booking and contacting the therapists. 

Clients’ health information is collected and stored in the form of health history forms and treatment notes to assist with providing safe and effective services.

If a client changes therapist within the same establishment, we may retain clients’ information, and provide it to those therapists if required.

Our privacy policy complies with the new GDPR legislation that begins on 25th May 2018. Our aim is to give you peace of mind and confidence knowing that we will manage your data correctly and explain clearly and in detail how and why we use and collect your data, and your rights.

Elaine Wilson Therapies

B/1 183 Queens Drive Glasgow G42 8QD




What information do we need prior to treatment

We need you contact details which include name, address, postcode, email and phone number, we also need your information about your health, lifestyle and age for treatment to go ahead.

Explanation of why we need this information

We need all the information to provide a safe and suitable treatment, and to allow us to make tailor made treatment plans.

To comply with professional code of conduct and ethics set out by The Complementary Therapists Association (CThA) and also for insurance purposes.

We have a lawful basis for processing your personal information, meaning there is a legal reason to ask for your data because of contractual reasons.

You do have the right to not share your personal data with us, but if you do not we are unable to offer you a treatment at Elaine Wilson Therapies.

You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).

How long will we store your data

We must retain records for a period of at least 7 years from the date of your last treatment. In a minors case this would be 7 years after their 18th birthday.

We will not share your data

Elaine Wilson Therapies will not share your information with any third parties.

If you feel we are not handling your data correctly, you have the right to complain

If you have any questions relating to this policy or the data we hold for you, please contact us in writing to elainewilsontherapies@outlook.com or B/1 183 Queens Drive, Glasgow, G42 8QD

You have the right to complain if you believe we are not handling your data correctly; please use the contact details above. If you are unhappy with our response to your complaint you should then contact the ICO (independent commissioner’s office ) using the following link https://ico.org.uk/concerns/



Storage and protection of private details and health information:

Clients’ personal information (names and contact details) is stored:
in a locked filing cabinet at Serenity Massage & Holistic Centre,
in the secure ‘Full Slate’ cloud-based client booking system
in the secure ‘Mailchimp’ cloud-based email marketing system

In a locked filing cabinet at the business address of Elaine Wilson Therapies


Clients’ health information (health history forms and treatment notes) are stored in a filing cabinet at Serenity Massage & Holistic Centre and in a locked filing cabinet at the business address of Elaine Wilson Therapies.


All client’s personal data will be kept on file for a period of 7 years and complies with the laws of the freedom of information act and data protection act 1998. Clients can ask for access at "reasonable intervals", and Elaine Wilson Therapies will generally respond within one month.

Consent to the use of phone numbers or email addresses for the use of promotional material will be an active, affirmative action by the client, rather than the passive acceptance under some current models that allow for pre-ticked boxes or opt-outs.

Elaine Wilson Therapies will keep a record of how and when an individual gave consent on the client consultation form, and the client may withdraw their consent whenever they want.


Clients’ “Right to be Forgotten”:

Clients have the right to demand that their data is deleted if it's no longer necessary to the purpose for which it was collected. This is known as the 'right to be forgotten'. Under this rule, clients can also demand that their data is erased if they've withdrawn their consent for their data to be collected, or object to the way it is being processed.

Elaine Wilson Therapies is responsible for telling other organisations (for instance, Google) to delete any links to copies of that data, as well as the copies themselves.

Elaine Wilson Therapies will store people's information in commonly used formats (like CSV files), so that they can move clients’ data to another organisation (free of charge) if the client requests it. Elaine Wilson Therapies will do this within one month.

Privacy Policy

elainewilsontherapies.co.uk recognise that your privacy is an important issue and we are fully committed to safeguarding the privacy of all our website users. Our Privacy Policy details how we treat our clients personal information in accordance with the Data Protection Act 1998 and what cookies we use to improve our users online experience and to operate our business.

Elaine Wilson Therapies operate in full accordance with The Data Protection Act 1998. In keeping with laws and regulations, we guarantee your personal information is:

·         Processed fairly and lawfully

·         Processed for limited purposes

·         Adequate, relevant and not excessive

·         Accurate and up to date

·         Not kept for longer than is necessary

·         Processed in line with the rights of individuals

·         Secure

·         Not transferred to other countries without adequate protection


How does Elaine Wilson Therapies use your information?


Our Privacy Policy contains details of all the information we collect from our websites users and applies to information we collect about:

1. people who use our services, eg. who purchase from us, subscribe to our newsletter or who follow any of our suggested product or ad links and…
2. …visitors to our website

Visitors to our website

When someone visits www.elainewilsontherapies.co.uk we collect standard internet information, including details of that users online browsing patterns. We do this to record the number of visitors that come to our site and what pages they visit. This information does not personally identify anyone in any way shape or form.

The use of cookies by Elaine Wilson Therapies

Cookies are small text files that are placed on your computer when you visit a website and nearly all sites use cookies of some sort these days. Cookies are mainly used to allow websites to work properly and they also provide the website owner with statistical information which helps with online marketing and user demographics.

Google Analytics – Used to anonymously record how many people access our website, the pages they visit, for how long they are on those pages, what webpage and website they came from to our site and what operating system they use to access our site.


Most internet browsers will allow control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.


To opt out of the AddThis cookie used by social bookmarking, please visit the following link: http://www.addthis.com/privacy/opt-out


You can opt out of a third-party vendor’s use of cookies for interest-based advertising by visiting aboutads.info.


Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


Changes To Our Privacy Policy

Elaine Wilson Therapies reserve the right to change, update or make any additions to our Privacy Policy without prior notice to our users. The corresponding date when we last altered this page is clearly displayed at the top.

Your Rights

You have a legal right to make a subject access request to us, in writing by e-mail, which requires us to supply you with what information of yours we hold in our records, should there be any. We do not charge for this therefore no payment is necessary.

By using the www.elainewilsontherapies.co.uk site you, the website user, hereby give your full consent to allowing us to use your limited personal details for the sole purpose of operating our business and services.






This website is operated by Elaine Wilson. Throughout the site, the terms “we”, “us” and “our” refer to Elaine Wilson. Elaine Wilson offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service applyto all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Elaine Wilson, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Elaine Wilson and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 21 Talisker Avenue, Kilmarnock, EAY, KA3 1QZ, United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



Questions about the Terms of Service should be sent to us at elainewilsontherapies@outlook.com.

Returns Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: Reiki services, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at elainewilsontherapies@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at elainewilsontherapies@outlook.com and send your item to: 21 Talisker Avenue, Kilmarnock, EAY, KA3 1QZ, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 21 Talisker Avenue, Kilmarnock, EAY, KA3 1QZ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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